At JC Hair Factory, we value every single customer and every parcel carefully. In order to offer premium shipping service for your order, we have signed a contract with FedEx and DHL Express, and they will make sure you would receive your order on time and safety.
Covid-19 Note: We are trying our best to ship your orders via the quickest shipping method. The estimated shipping time may take a little bit longer than usual due to the covid-19. The custom needs to do sanitary inspection on all the packages to make sure it is 100% safe. Hope you can understand. If you need very urgent orders, please contact us first. Thank you very much.
|North America||United States, Canada, Mexico||FedEx / DHL Express||2-3 business days|
|Africa||South Africa, Zambia, Nigeria, Cameroon, Senegal, Botswana, Tanzania, Congo - Brazzaville||FedEx / DHL Express||5-7 business days|
|Europe||United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, Ukraine, Turkey, Croatia, LatviaUnited, Macedonia, Lithuania, Netherlands, Russia,||FedEx / DHL Express||3-4 business days|
|South America||Brazil, Argentina, Chile, Colombia, Ecuador||FedEx / DHL Express||5-7 business days|
|Oceania||Australia, New Zealand, Papua New Guinea||FedEx / DHL Express||3-4 business days|
|East Asia||Japan, P.R Korea, R.Korea, Mongolia||FedEx / DHL Express||3-4 business days|
|Southeast Asia||Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam||FedEx / DHL Express||3-4 business days|
|West Asia||Saudi Arabia, Jordan||FedEx / DHL Express||3-4 business days|
Generally, we would be able to send out the orders to you within 2 business days and 3-4 days for the orders placed on weekends. We will let you know the FedEx or DHL tracking information via the email once the orders are shipped out.
For the custom made order, we would need some days to proceed with your orders and ship out within 5 days.
How to track your order:
We will send you an email and advise the tracking information when the order is shipped out. Please track your order at FedEx Express webpage: www.fedex.com DHL Express webpage: www.dhl.com. If you can not receive the order on time, please feel free to contact us. One of our staff will check the status and reply to you within 24 hours.
Shipping options & time
Total delivery time = Handling time/producing time + Shipping time
We do not offer shipping or delivery on Sunday or Chinese holidays.
1. If your order is shipping to an address other than the billing address on your PayPal, we may contact you to list the alternate address with your PayPal or require additional information from you to verify that you are indeed the cardholder. Your order will not be shipped until your payment information has been confirmed. This helps prevent fraudulent use of your PayPal. Listing the address before you place an order helps us process your order more quickly.
2. For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.
3. We are not responsible for any duties, taxes, or additional charges that may be charged by your local customs for any international deliveries.