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Delivery Information

At JC Hair Factory, we value every single customer and every parcel carefully. In order to offer premium shipping service for your order, we have signed a contract with FedEx and DHL Express, and they will make sure you would receive your order on time and safety. 

Covid-19 Note: We are trying our best to ship your orders via the quickest shipping method. The estimated shipping time may take a little bit longer than usual due to the covid-19. The custom needs to do sanitary inspection on all the packages to make sure it is 100% safe. Hope you can understand. If you need very urgent orders, please contact us first. Thank you very much.

CONTINENTCOUNTRYSERVICE ESTIMATED TIME
North America
United States, Canada, Mexico
FedEx / DHL Express
2-3 business days
Africa
South Africa, Zambia, Nigeria, Cameroon, Senegal, Botswana, Tanzania, Congo - Brazzaville
FedEx / DHL Express5-7 business days
Europe
United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, Ukraine, Turkey, Croatia, LatviaUnited, Macedonia, Lithuania, Netherlands, Russia,
FedEx / DHL Express
3-4 business days
South America
Brazil, Argentina, Chile, Colombia, Ecuador
FedEx / DHL Express
5-7 business days
Oceania
Australia, New Zealand, Papua New Guinea
FedEx / DHL Express
3-4 business days
East Asia
Japan, P.R Korea, R.Korea, Mongolia
FedEx / DHL Express
3-4 business days
Southeast Asia
Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam
FedEx / DHL Express
3-4 business days
West Asia
Saudi Arabia, Jordan
FedEx / DHL Express
3-4 business days

Handing time:

Generally, we would be able to send out the orders to you within 2 business days and 3-4 days for the orders placed on weekends. We will let you know the FedEx or DHL tracking information via the email once the orders are shipped out.

For the custom made order, we would need some days to proceed with your orders and ship out within 5 days.

How to track your order:

We will send you an email and advise the tracking information when the order is shipped out. Please track your order at FedEx Express webpage: www.fedex.com DHL Express webpage: www.dhl.com. If you can not receive the order on time, please feel free to contact us. One of our staff will check the status and reply to you within 24 hours.

Shipping options & time

Total delivery time = Handling time/producing time + Shipping time

We do not offer shipping or delivery on Sunday or Chinese holidays.

Please note:

1. If your order is shipping to an address other than the billing address on your PayPal, we may contact you to list the alternate address with your PayPal or require additional information from you to verify that you are indeed the cardholder. Your order will not be shipped until your payment information has been confirmed. This helps prevent fraudulent use of your PayPal. Listing the address before you place an order helps us process your order more quickly.

2. For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.

3. We are not responsible for any duties, taxes, or additional charges that may be charged by your local customs for any international deliveries.