|What is the virgin hair sample kit?|
|We know that you are unsure about hair quality if you are new to JC HAIR and a lot of customers request a sample hair package for testing. Yes, it is a great way to see what our hair look like. You can wash, condition, flat iron, curl and color these samples to reassure our hair quality. 100% of customers who try our sample will come back a regular purchase.|
|Is virgin hair sample kit free and why?|
|We don't offer samples for free because virgin human hair is luxurious and we can't afford it if a lot of customers request a sample from us. However, the sample package is $5 discount for your convenience. Just pay as usual on our website. |
|What does the virgin hair sample kit include?|
We offer 3 popular hair textures in 14 inches and originals: body wave, deep wave and deep curly. Each bundle is 100 gram, which is better to see if the hair is thin, true to length or sheds.
|How long will you receive the sample kit?|
|It usually takes 3-5 days to deliver the sample to you in USA and European countries. You will be informed the tracking number once the package is sent out. We always ship the order via DHL. It is secured and fast.|
At JC Hair Factory, we value every single customer and every parcel carefully. In order to offer premium shipping service for your order, we have signed a contract with FedEx and DHL Express, and they will make sure you would receive your order on time and safety.
|North America||United States, Canada, Mexico||FedEx / DHL Express||2-3 business days|
|Africa||South Africa, Zambia, Nigeria, Cameroon, Senegal, Botswana, Tanzania, Congo - Brazzaville||FedEx / DHL Express||5-7 business days|
|Europe||United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, Ukraine, Turkey, Croatia, LatviaUnited, Macedonia, Lithuania, Netherlands, Russia,||FedEx / DHL Express||3-4 business days|
|South America||Brazil, Argentina, Chile, Colombia, Ecuador||FedEx / DHL Express||5-7 business days|
|Oceania||Australia, New Zealand, Papua New Guinea||FedEx / DHL Express||3-4 business days|
|East Asia||Japan, P.R Korea, R.Korea, Mongolia||FedEx / DHL Express||3-4 business days|
|Southeast Asia||Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam||FedEx / DHL Express||3-4 business days|
|West Asia||Saudi Arabia, Jordan||FedEx / DHL Express|
3-4 business days
Generally, we would be able to send out the orders to you within 2 business days and 3-4 days for the orders placed on weekends. We will let you know the FedEx or DHL tracking information via the email once the orders are shipped out.
For the custom made order, we would need some days to proceed with your orders and ship out within 5 days.
How to track your order:
We will send you an email and advise the tracking information when the order is shipped out. Please track your order at FedEx Express webpage: www.fedex.com or DHL Express webpage: www.dhl.com. If you can not receive the order on time, please feel free to contact us. One of our staff will check the status and reply to you within 24 hours.
Shipping options & time
Total delivery time = Handling time/producing time + Shipping time
We do not offer shipping or delivery on Sunday or Chinese holidays.
1. If your order is shipping to an address other than the billing address on your PayPal, we may contact you to list the alternate address with your PayPal or require additional information from you to verify that you are indeed the cardholder. Your order will not be shipped until your payment information has been confirmed. This helps prevent fraudulent use of your PayPal. Listing the address before you place an order helps us process your order more quickly.
2. For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.
3. We are not responsible for any duties, taxes, or additional charges that may be charged by your local customs for any international deliveries.